How to teach line managers to run a professional interview? Synergie trains in companies...
Titul: SYNERGIE NEWS Vydavatel: Synergie, s.r.o. Autor: Tamara Čermáková
How many times have you as a HR Manager known of or seen a line manager come late to an interview with a candidate, take no notes, ask closed or prompting questions or have his/her cell phone go off during an interview or better yet talk the whole time about themselves and then decide the candidate was perfect for the role and should be given a job offer?
In a one-day training session, Synergie trains line managers the formal fundamentals of running a professional interview and shows them various interview techniques. Training is conducted by Tamara Čermáková who has been working with Synergie for eight years and an ex-colleague of Synergie, Eva Cyprová, Development and Education Manager at Jan Becher Karlovarská Becherovka, a.s.
The combination of employer and HR agency approach proves valuable during the training sessions as it enables seeing the whole process of recruitment in wider context, i.e. from the viewpoint of the entire labour market and in the important context of company objectives and policies. Showing these links to line managers usually is presented to them before the training sessions are held. This is typically done by a presentation in which the duration of the presentation varies according to client’s expectations. The training itself then has a very practical form.
The training session also includes a workshop during which participants share their experiences and in fact jointly create an ideal structure of an interview tailored to the company’s requirements. In a single day, managers learn how to handle short and effective preparation for interview using a definition of competences, and learn how to verify these competences in real life. They also learn what questions are unacceptable in terms of the Discrimination Act and other laws, plus find out about the behavioural interview method and are advised in interpreting non-verbal communication as well as tips on discovering that a candidate is not telling the truth and finding a candidate’s real motivation etc. At the same time, managers are reminded that throughout the entire interview they are representing their employer. Everything is practised in model (role-plays) interview sessions.
One of the participants once sighed just before a training session started: “I am sick of asking and pretending I know why I am asking just that.“ This can never happen with participants of these training courses.
